Implementation Services

Our implementation team will provide you with the necessary support and services to ensure that your solution is implemented as smoothly as possible and to ensure the highest levels of user adoption. As part of our business improvement and application implementation projects, we will help identify your business pains and provide you with the technology, the skills and the people to ensure your needs are met.

BUSINESS CONSULTANCY

To ensure that your business maximises the use of our solutions we provide a complete business analysis as part of our implementation services. This aspect of our implementation process typically highlights opportunity for improvement such as automating business processes using the powerful Workflow System that is built into the delivery of our solutions.

PROJECT MANAGEMENT 

Using PRINCE2 as the basis for our project management methodology we ensure that the project is delivered on time and within budget. With a focus on quality, our implementations ensure high project visibility, stakeholder participation through effective reporting and recognition of the importance of user adoption to provide a rapid return on investment. Our projects have the following characteristics:

• Continued business justification
• Learning from experience
• Defined roles and responsibilities
• Managed by stages
• Managed by exception
• Focuses on products and their quality
• Tailored to suit the particular product environment

PILOT PROCESSING 

As part of our implementation service we also offer a service of piloting your internal processes against the newly implemented solution to ensure that the live day-to-day processes flow through the system.

LIVE HANDHOLDING 

To ensure a smooth transition on the live date, Crimson will offer to place a number of consultants on site to provide one to one coaching on the new system, in addition to troubleshooting any problems that may occur on the first days of running the new solution.

POST IMPLEMENTATION REVIEW 

Whilst the live date is a major focus for the implementation, our implementation services do not stop there. Once the system is ‘up and running’ we will review the effectiveness and fit of the new solution and processes and make adjustments where necessary under Change Control Management.