Support Services

We offer a range of support levels including:

 

• Bronze Support – our entry level support offering comprises email and telephone help desk support on the Microsoft Dynamics GP and CRM products. This includes regular notification and updates to service packs and hot fixes from Microsoft. Using WebEx technology, we provide your users with online interactive help and guidance. We also support our customisation and developments against issues arising from underlying platform changes such as Windows Update services.
• Silver Support – provides all of the benefits of our Bronze Support offering and quarterly remote monitoring of the application with a performance monitoring and tuning service ensuring that your solution is running optimally.
• Gold Support - provides all of the benefits of our Bronze Support offering and monthly remote monitoring of the application with a performance monitoring and tuning service ensuring that your solution is running optimally.

In addition to our standard support, we can also supplement these with additional services including:

• Customisation/Development – allows you to reserve development and customisation service days for modifying the delivered solution.
• Workflow Development – allows you to reserve service days for updating and modifying the delivered Workflows to coincide with changes in business processes.

These additional services are delivered under a change control process.